Privacy Policy

How we collect, use, and protect your personal information

Last updated: 15 January 2026

1. Introduction

This Privacy Policy explains how braklentino.top SARL ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website braklentino.top or use our restaurant staff performance tracking services. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Data Controller Information

The data controller responsible for your personal information is:

  • Company: braklentino.top SARL
  • Registration Number: RCSB963254
  • Address: Rue Beaumont 35, 3076 Dudelange, Luxembourg
  • Email: [email protected]
  • Phone: +352 24303502

3. Data We Collect

We collect various types of personal data to provide and improve our services. The data collection includes information you provide directly to us and information we collect automatically through your use of our website and services.

3.1 Information You Provide

  • Contact information (name, email address, phone number)
  • Restaurant business information (restaurant name, address, size)
  • Account credentials and profile information
  • Communication preferences and feedback
  • Payment and billing information
  • Support requests and correspondence

3.2 Information We Collect Automatically

  • Website usage data (pages visited, time spent, click patterns)
  • Technical information (IP address, browser type, device information)
  • Performance tracking data from our services
  • Cookies and similar tracking technologies

4. How We Use Your Information

We use the personal data we collect for various legitimate business purposes. The use of your data helps us provide better services, improve our platform, and maintain effective communication with our clients.

4.1 Service Provision

  • Providing and maintaining our performance tracking services
  • Processing your service requests and transactions
  • Creating and managing your account
  • Delivering customer support and technical assistance

4.2 Business Operations

  • Improving our services and developing new features
  • Analysing usage patterns and service performance
  • Conducting research and development activities
  • Managing our business relationships

4.3 Communication

  • Sending service-related notifications and updates
  • Responding to your enquiries and requests
  • Providing marketing communications (with your consent)
  • Sending newsletters and industry insights

5. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to perform our services contract with you
  • Legitimate Interests: Processing for our legitimate business interests, such as improving services
  • Consent: Processing based on your explicit consent for marketing communications
  • Legal Obligation: Processing required to comply with legal or regulatory requirements

6. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data in the following circumstances:

  • With service providers who assist us in delivering our services
  • With professional advisers (lawyers, accountants, auditors)
  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • In connection with a business transfer or merger

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection principles.

9. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. The data retention period depends on the type of information and the purpose for which it was collected:

  • Account information: Retained while your account is active and for 3 years after closure
  • Service data: Retained for the duration of our service relationship and up to 7 years for business records
  • Marketing data: Retained until you withdraw consent or for 2 years of inactivity
  • Website analytics: Retained for up to 26 months

10. Your Rights

Under GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us at [email protected] or by phone at +352 24303502. Your rights include:

  • Right of Access: Request a copy of the personal data we hold about you
  • Right of Rectification: Request correction of inaccurate or incomplete data
  • Right of Erasure: Request deletion of your personal data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Request transfer of your data to another service provider
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

11. International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or adequacy decisions.

12. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Supervisory Authority

You have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) if you believe we have not complied with data protection laws:

  • Website: cnpd.public.lu
  • Address: 15, boulevard du Jazz, L-4370 Belvaux, Luxembourg
  • Phone: (+352) 26 10 60 - 1